Your data, handled the way we would want ours handled.
1. Information we collect
Personal identification information. We may collect personal data when you visit the site, subscribe to our newsletter, fill in a form or use other features: name, email address and phone number. You may refuse to provide personal data, but this might limit your ability to use certain features of the site.
Non-personal identification information. Whenever you interact with the site we may collect browser type and version, operating system, IP address, referring website and technical connection details, including information about your internet service provider.
Cookies. Our site uses cookies to improve user experience, including _lfuuid, which tracks visitor behaviour anonymously until a form is submitted. You can set your browser to refuse cookies, though some features may not work properly without them.
2. Legal basis for processing
- Consent — when you voluntarily provide your information, for example by subscribing to a newsletter.
- Legitimate interests — improving our services and the functionality of the site.
We process personal data in accordance with the UK GDPR.
3. How we use your information
- To improve our site — we refine and enhance what we offer based on user feedback and behaviour.
- To send periodic communications — if you opt into our mailing list, we may send updates, promotions and related content. You can unsubscribe at any time using the link in every email.
4. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy or to comply with legal obligations. When data is no longer needed, it is securely deleted.
5. Your rights under UK GDPR
- Access — request a copy of the data we hold about you.
- Rectification — request corrections to inaccurate or incomplete data.
- Erasure — request deletion of your personal data (the right to be forgotten).
- Data portability — receive your data in a structured format to transfer to another provider.
- Restriction of processing — request limited use of your data.
- Objection — object to processing based on legitimate interests.
- Complaint — lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, contact us at hello@hyxaconnect.com.
6. How we protect your information
- Secure servers
- Encryption of sensitive data
- Firewalls and anti-virus software
While we work to protect your data, no system is entirely secure. We encourage users to take their own precautions, such as using strong passwords.
7. Sharing your information
We do not sell, trade or rent personal identification information. We may share information with trusted third parties for limited purposes, such as email delivery services and analytics tools that help us improve the site. We require all third parties to comply with data protection regulations.
8. Third-party websites
Our site may link to third-party websites. We are not responsible for their content, privacy practices or policies, and we encourage users to read the privacy policy of any site they visit.
9. International data transfers
If we transfer your data outside the United Kingdom, we ensure adequate safeguards are in place, such as standard contractual clauses approved under UK GDPR.
10. Updates to this policy
We may update this Privacy Policy from time to time. Changes are posted on this page with a new date. Continued use of the site means you accept the updated policy.
11. Contact
Questions about this policy or your data: hello@hyxaconnect.com. HYXA Connect Ltd, registered in England and Wales, company number 8487799.